Amantra follows a Replacement Only policy. No refunds will be provided under any circumstances.

1. Eligibility for Exchange
Customers may request an exchange within seven (7) days of delivery.

The product must:
♦ Be unused, undamaged, and in its original packaging.
♦ Include all labels, tags, and accessories.
♦ Be accompanied by the original invoice/proof of purchase.

Exchanges are permitted only if:
♦ The item is defective or damaged.
♦ The wrong product was delivered.

Requests for exchanges due to preference or change of mind will be reviewed by Amantra’s quality team and approved only after inspection.

2. Non-Exchangeable Items
♦ Customized, engraved, or made-to-order items.
♦ Products purchased during sale, promotion, or clearance events.
♦ Items that show signs of use, wear, or damage after delivery.

3. Exchange Procedure
Steps to initiate an exchange:
♦ Contact us at support@amantra.shop or WhatsApp within 7 days of delivery.
♦ Provide your order number, reason for exchange, and clear photos/videos of the product.
♦ Once reviewed and approved, we will share the return address and further instructions.
♦ After receiving and inspecting the returned item, your replacement will be processed within 5–7 business days.

4. Shipping & Charges
♦ If the item received was defective or incorrect, Amantra will bear all return and reshipping charges.
♦ For all other approved exchange cases, the customer must bear the return shipping cost.
♦ If the replacement product selected is of higher value, the customer must pay the price difference before dispatch.